Exeter Botanicals Privacy Policy

Last Updated: July 16, 2025

Exeter Botanicals, LLC (“Exeter,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.exeterbotanicals.com (the “Site”) or purchase our products. By accessing or using our Site, you consent to the practices described below.

1. Information We Collect

  1. Personal Information You Provide

    • Account registration & orders: name, email address, shipping & billing address, phone number

    • Payment data: credit card or third-party payment provider information (collected and processed securely by our payment partners; we do not store full payment details on our servers)

    • Customer support: correspondence, feedback, and any other messages you send us

  2. Automatically Collected Information

    • Usage data: pages viewed, time on site, referring URLs, click-stream data

    • Device & browser data: IP address, device type, operating system, browser version

    • Location data: approximate geolocation derived from IP address

  3. Cookies & Similar Technologies
     We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and deliver personalized content. See Section 4 for details.

2. How We Use Your Information

  • Order fulfillment & account management
     Process purchases, communicate order status, and manage your account.

  • Customer support
     Respond to inquiries, troubleshoot issues, and improve service.

  • Marketing & communications
     Send promotional emails (you may opt out at any time), newsletters, and survey requests.

  • Analytics & site improvements
     Understand usage trends, diagnose technical issues, and optimize the Site.

  • Legal & safety
     Comply with laws, prevent fraud, and protect our rights or property.

3. When & With Whom We Share Your Data

  • Service providers
     Shipping carriers, payment processors, email delivery services, and analytics platforms.

  • Legal compliance
     Law enforcement, courts, or regulators when required by law or to protect rights.

  • Business transfers
     In connection with a merger, acquisition, or sale of all or part of Exeter, subject to confidentiality commitments.

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

Cookie Type

Purpose

Manageable?

Essential

Enable core site functionality (cart, login)

Not removable

Performance

Collect anonymous usage data to improve site performance

Opt-out via settings

Functional

Remember preferences (language, region)

Opt-out via settings

Advertising

Deliver relevant ads and measure campaign effectiveness

Opt-out via settings

You can control cookies through your browser settings or via our Cookie Preference Center (link in footer).

5. Your Privacy Choices

  • Access & correction
     Email us at privacy@exeterbotanicals.com to review or update your personal information.

  • Marketing opt-out
     Click “unsubscribe” in any promotional email or contact privacy@exeterbotanicals.com.

  • Do-Not-Track
     We currently do not respond to browser “Do Not Track” signals but provide opt-outs in our Cookie Preference Center.

6. Data Security

We implement industry-standard safeguards—encryption, firewalls, access controls—to protect your information. However, no method is 100% secure; we cannot guarantee absolute security.

7. Children’s Privacy

The Site is not directed to children under 16 years old. We do not knowingly collect data from minors. If we learn we have collected personal data from a child under 16, we will delete it promptly.

8. International Transfers

Your data may be processed or stored outside your country. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes are effective when posted, and the “Last Updated” date is revised. Continued use of the Site after updates constitutes acceptance.

10. Contact Us

For questions or requests regarding this Privacy Policy, please contact:
 Email: inquiries@exeterbotanicals.com
 Mail:
 Exeter Botanicals, LLC
 Attn: Privacy Officer
 30 N. Gould St., Suite 411118
 Sheridan, WY 82801, USA

Thank you for trusting Exeter Botanicals with your personal information. We pledge to handle it with care and transparency.